Our Return/Refund Policy

Last Updated 11/29/2025

WEEKLY STUDENT EXPECTATIONS- It is important to the success of each student in class each week to arrive on time, with the required materials for class.  If there is a conflict, it is the student’s (or parent/guardian’s) responsibility to notify the teacher (either via text or through cancelling via email) a minimum of 24 hours in advance.  If this does not occur by the specified time period, a $15 “no show” fee may be applied per occurrence. The Studio reserves the right to waive this fee at the Studio’s discretion, depending on the good standing of the client and the circumstances surrounding the miscommunication. At the teacher’s discretion, they may reschedule the missed lesson for another day of the same week, provided that they were given 48 hour notice as previously mentioned.

WEEKLY TEACHER EXPECTATIONS-  Teachers are expected to arrive on time, with the required materials for class. If there is a conflict in their schedule, they are expected to let you know via cancelling in the calendar AND text message a minimum of 24 hours in advance. In the event that this does not occur, you will not be held financially responsible for that lesson, either by extending your contract, OR you will be refunded the value of the missed lesson if this is the last month of the contract. If your teacher does not communicate effectively, please let Kayden know!

TUITION EXPECTATIONS- It is required that at least the first month be paid in full before lessons can begin. We prefer to help you set up your  account and payment info in person.  Moving forward, tuition will be the same regardless of the number of lessons during the month. There will be no refunds for missed lessons, though class may be extended past the agreed 14 weeks to ensure that each student finishes their contract at the teacher’s discretion. The day that tuition is due can be found in your invoice.  A $5 late fee will be applied to the tuition if it is more than 7 days late. We strongly encourage you to use our automated payments to avoid these fees, though we do accept all forms of payment.  Leave payment with your teacher the first day of class if you are not using online payment. Students will be held financially responsible for the ENTIRETY of their current contract with the following exceptions: 1) They move more than 25 miles away from a SMS location, 2) The Studio reserves the right to end a contract early at their discrestion.

COURSE EXPECTATIONS- It is the parents’ responsibility to make sure that each student has the required materials for the course they are taking.  A list of these will be provided to you.  We start folks off with a 14 week trial semester, then extend to a 12 month program if they wish to continue, and after this clients may choose to extend in either 3, 6, or 12 month contracts depending on their goals and interests.  It is expected that students take lessons for the entirety of the current contract, and each student will be held financially responsible for the full time, regardless of how many lessons they attend.  The Studio reserves the right to prorate or waive tuition at their discretion, depending on the circumstances for each student.

WHAT IF WE WANT TO TAKE SOME TIME OFF?- Great question! Your payments will continue for as long as specified (3 or 12 consecutive months depending on the program), but you can pause lessons in increments of one month, just let us know before the month starts if you want to take the time off! As an extreme example, if you are paying for our 12 month program, you could do one month of lessons once a month for 12 years as long as you let us know in advance!

WHAT IF WE WANT TO SWITCH TO PRIVATE/TRY A DIFFERENT INSTRUMENT OR PROGRAM?- This is totally understandable, and given that you have done at least 12 weeks on your current instrument/style, you may switch to private lessons, a different class or program. If you are currently paying the group tuition rate and we switch to a program that is more expensive, we just ask that you pay the difference in tuition.

STOPPING LESSONS- We strongly encourage folks to finish out the programs they are currently working through. Cultivating persistence in our students is one of the most valuable things we can provide! However, it is within our discretion to cancel remaining payments you have if you move more than 25 miles away from one of our locations, or if a significant life event that prevents lessons from continuing occurs.

CARE FOR FACILITIES- Though the facilities are a work in progress, we do ask that students treat them with respect.  Any damage caused by students will result in immediate dismissal, and they or their parent/guardian will be held financially responsible. 

STUDENT SHOWCASES- Performances are optional but highly encouraged! We do charge admission, to get in for those over 12 that are not performing, it is a big production and my goal with each concert is to break even 🙂

STUDENT SUCCESS- Parents can come to lessons as often as they would like to, we recommend at least monthly, if possible.  We also recommend helping your student find a specific time to practice, uninterrupted 3-5x a week.  What they should practice and for how long  will be specified on their Practice Plan.  Please let Kayden know if your student is not getting one of these every week (They can be found in Skool for those taking a group course).

CONCLUSION- It is very important to me that we communicate so that I can answer any questions or solve any concerns that you may have.  Please feel free to reach out by phone/text at (801) 554-1806 or by email at [email protected].