Our Return/Refund Policy

🚫 Final Sale / No Refund Policy

Effective Date: 11/19/2025 Last Updated: 11/19/2025

1. All Sales Are Final

We enforce a strict "All Sales Are Final" policy.

Please review your order carefully before completing your purchase. Once a transaction is complete, all sales are considered final. We do not offer refunds, returns, or exchanges for any product or service purchased through our e-commerce store, except in the limited circumstances explicitly outlined in Section 3 of this policy (Defective/Damaged Items and Legal Requirements).

By placing an order on skylinemusicstudio.com, you acknowledge and agree to this policy.

2. Exceptions (Required by Law for Defective/Damaged Goods)

Notwithstanding our "All Sales Are Final" policy, we are legally required to address products that are defective, damaged, or significantly misrepresented.

If an item arrives damaged or is defective, you must notify us within 30 days of the delivery date.

To report a defective or damaged item, please contact our customer support team at [email protected] or (801) 554-1806 and provide the following:

Your order number.

A clear description of the defect or damage.

Photographic or video evidence of the defect or damage.

Upon verification, we will, at our sole discretion, offer one of the following remedies as required by law:

Replacement: Send a non-defective replacement of the same item, if available.

Repair: Arrange for the repair of the defective item.

Refund: Issue a full refund, including original shipping charges, if a replacement or repair is not possible.

Note: This exception does not apply to damage caused by misuse, normal wear and tear, or items clearly marked and sold "as-is" with a conspicuous disclaimer that no refund will be given (subject to legal compliance).